Customer Service Representative – CCI Ethiopia
Customer Service Representative – CCI Ethiopia
- 1 Vacancy
- 7 Views
Experience
0 year
Employee type
Full TimePosition
Entry Level
Offer Salary
Attractive
Job Description
CCI Ethiopia is seeking motivated and customer-focused individuals to join its customer support team in Addis Ababa. The Customer Service Representative will serve as the frontline contact for customers, handling inquiries, resolving concerns, and ensuring a positive customer experience.
This opportunity is open to fresh graduates and entry-level applicants with no prior work experience. Successful candidates should have strong English communication skills, a positive attitude, problem-solving abilities, and a willingness to learn and work in a fast-paced environment.
Key Responsibilities
Respond to customer inquiries and provide accurate information about company products and services.
Handle customer complaints and resolve issues professionally and efficiently.
Maintain positive relationships with customers through effective communication and follow-up.
Listen actively to customer needs and provide appropriate solutions.
Ensure high levels of customer satisfaction and service quality.
Communicate customer feedback and recurring issues to relevant teams.
Maintain professionalism and follow company customer service procedures.
Work collaboratively with team members to achieve service goals.
Qualifications & Requirements
Education & Experience
Fresh graduates are strongly encouraged to apply.
No previous work experience is required.
Entry-level applicants are welcome.
Required Skills
Strong verbal and written English communication skills.
Excellent active listening abilities.
Good problem-solving and interpersonal skills.
Positive, customer-focused attitude.
Adaptability and eagerness to learn.
Professionalism and ability to work in a team.
Flexibility to work rotating shifts, including weekends.
How to Apply
Interested and qualified applicants can complete the online application form using the link below:
Application Link:
Apply for Customer Service Representative – CCI Ethiopia
Note:
Multiple vacancies are available.
The application deadline has not been specified.
Only eligible and shortlisted applicants may be contacted.
